1. Order Processing Time

Thank you for shopping with Shopully.

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

2. Shipping Time

Delivery times may vary depending on your location and shipping method.

Estimated delivery times:

United States: 5–12 business days
International Orders: 4–14 business days

Please note that delivery times are estimates and may be affected by factors outside our control, including customs delays, carrier delays, weather conditions, and peak shopping periods.

3. Shipping Costs

Shipping costs are calculated based on the destination, product availability, and shipping method selected at checkout.

Any applicable shipping charges will be displayed before completing your purchase.

4. Order Tracking

Once your order has been shipped, we will provide tracking details whenever available.

You can use the tracking information to monitor your package during transit.

Please allow a few days for tracking information to update after shipment.

5. International Shipping

We proudly serve customers worldwide.

International customers may be responsible for any customs duties, taxes, or fees imposed by their country. These charges are determined by local authorities and are not controlled by Shopully.

6. Delayed or Lost Packages

While we work hard to ensure timely delivery, delays may occasionally occur due to shipping carriers, customs processing, or other circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist you.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible. We will try to update the information before the order is shipped, but changes cannot be guaranteed after shipment.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery with your order details and supporting photos.

We will review your request and help resolve the issue.

9. Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: contact@shopully.com

We are happy to assist you with any shipping-related questions.