At Shopully, we want you to enjoy beautiful pieces that enhance your living spaces. Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. The product must also be returned with its original packaging where applicable.
All orders are processed within 0–1 business days.
Delivery times depend on your location and product availability. Most orders arrive within 4–14 business days after processing.
Some handcrafted, decorative, fragile, or larger items such as vases, lamps, wall décor, and artwork may require additional handling and shipping time.
Shipping delays caused by carriers, customs, weather conditions, or circumstances outside our control are not eligible for refunds unless the package is confirmed lost.
Due to the nature of home décor products, the following items cannot be returned:
If your item arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery with clear photos or video evidence.
After reviewing the issue, we may provide:
Once your return request is approved and the item is received and inspected, we will notify you of the refund decision.
If approved, your refund will be processed to your original payment method within 15 business days, depending on your payment provider.
If you have not received your refund:
We only replace products if they arrive damaged, defective, or incorrect. To request an exchange, contact us at contact@shopully.com and provide your order details with proof of the issue.
Please contact us before returning any product. Do not send items back without approval.
If a return is approved, we will provide return instructions. Customers will not be charged any return shipping costs. We will cover the return shipping expenses for approved returns, including items that are damaged, defective, incorrect, or eligible for a return under our policy.
If your order has not arrived within the estimated delivery timeframe plus 7 additional days, please contact us.
We will investigate the shipment with the carrier. Refunds or replacements will only be issued if the package is confirmed lost or cannot be delivered.
For any questions about refunds, returns, or your order, please contact us at contact@shopully.com.
