Overview

At Shopully, we want you to enjoy beautiful pieces that enhance your living spaces. Our refund and returns policy lasts 10 days from the date your order is delivered. If more than 10 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. The product must also be returned with its original packaging where applicable.

Order Processing & Shipping Time

All orders are processed within 0–1 business days.

Delivery times depend on your location and product availability. Most orders arrive within 4–14 business days after processing.

Some handcrafted, decorative, fragile, or larger items such as vases, lamps, wall décor, and artwork may require additional handling and shipping time.

Shipping delays caused by carriers, customs, weather conditions, or circumstances outside our control are not eligible for refunds unless the package is confirmed lost.

Non-Returnable Items

Due to the nature of home décor products, the following items cannot be returned:

Items that have been used, installed, modified, or altered after delivery
Items damaged due to customer handling, installation, or misuse
Customized or specially made decorative items
Clearance or final sale items

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery with clear photos or video evidence.

After reviewing the issue, we may provide:

A replacement item, or
A refund depending on the situation.

Refunds

Once your return request is approved and the item is received and inspected, we will notify you of the refund decision.

If approved, your refund will be processed to your original payment method within 7–15 business days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank or payment provider account.
Contact your payment provider for processing updates.
If you still need assistance, contact us at contact@shopully.com.

Exchanges

We only replace products if they arrive damaged, defective, or incorrect. To request an exchange, contact us at contact@shopully.com and provide your order details with proof of the issue.

Return Shipping

Please contact us before returning any product. Do not send items back without approval.

If a return is approved, we will provide return instructions. Customers are responsible for return shipping cost around $25 unless the item arrived damaged, defective, or incorrect.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe plus 7 additional days, please contact us.

We will investigate the shipment with the carrier. Refunds or replacements will only be issued if the package is confirmed lost or cannot be delivered.

Need Help?

For any questions about refunds, returns, or your order, please contact us at contact@shopully.com.